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Frequently Asked Questions

Below is a list of some of the questions we receive most frequently from our customers. If your question is not answered here, please feel free to contact us.

I know my website needs improvement, but where do I start?

Give us a call and a project manager will provide you with a free initial consultation. We'll look for deficiencies in your website and suggest ways we can help.

How do I pay?

We accept major credit cards including Visa, MasterCard, American Express and Discover, as well as PayPal and bank debit via U.S-based bank accounts. Regardless of the payment method you choose, we'll email you an invoice to allow for convenient payment. Your payment information is kept secure through the latest encryption technologies. If you are a first-time customer at Content Customs, you will be required to pay 50% before the project is started and 50% upon completion.

Do I get exclusive rights to the content?

Yes, you will gain exclusive rights to all of the content once it is paid for. You can then do anything you'd like with the content including adding your own byline, publishing it online or in print, or selling it to a third party. We will never re-use or re-sell any content you have purchased.

Can you provide samples?

Examples of all of our services can be found in the Service Examples box on the right side of every page.

What if I am not happy with the work?

We have confidence that you will be happy with the work we perform. However, if you are unhappy with any aspect of the project, we will revise it for free until we get your unreserved approval. We want you to be completely happy with the final product, and we'll ensure it strictly adheres to the original guidelines established for the project.

How long will my project take to finish?

Your project manager will provide you will an estimated timeline for completion before beginning your project. Fast turnaround times are a cornerstone of our business, but we never sacrifice quality. We'll work with you to establish a deadline that meets your needs.

What if I want my content to be optimized for SEO?

Most of the content we create is written with search engine optimization in mind, but never at the expense of readability and value to your users. If you have specific keywords you are trying to target, we will be happy to fit them into your content.

Is there any extra charge for SEO content or keywords?

No - if requested, this is included with our services.

In what format will my project be created?

File formats vary depending on the service purchased. For example, articles and blog posts typically use .txt or .doc file formats, while eBooks are saved as PDFs by default. If you'd like your content delivered in a different format, we'll work with you to satisfy your needs.

How will my project be delivered?

Projects are typically delivered by email; however, we can also deliver completed work using other avenues such as Skype and Dropbox if requested.

How do I place an order?

Orders can be placed by filling out the Quick Quote form found on the right side of every page on this website. Alternatively, you can contact us by filling out our detailed quote form, using our live chat, or by dialing 888-475-2215.

What will happen after I place my order?

Work begins on your project immediately. Please view our process page for more details.

How much will my project cost?

Content Customs offers highly competitive rates. Please view our price list for more details.

Does Content Customs sell pre-written content?

No - Content Customs always creates original, unique content made to order. All of our content is produced by an in-house staff of experienced, U.S.-based content writers.